📅 Last Updated: 12 June 2025
At Fudo Mart, we want you to love your purchase. If you’re not fully satisfied, we’re here to help!
📦 Return Policy:
Return Window:
You can initiate a return within 2 days of receiving the product.
Conditions for Return:
- Product must be unused, unwashed, and in original packaging with tags.
- Damaged, worn, or altered items will not be accepted.
- For jewellery items, returns are accepted only in case of damage or wrong product delivered.
- A 360-degree unboxing video is mandatory to process any return or refund request. The video must clearly show the packaging, product condition, and opening process.
💰 Refund Policy:
- Once the returned product is received and inspected, the refund will be processed within 5–7 business days.
- Refund will be made to the original payment method (UPI, bank, card, etc.).
- For Cash on Delivery (COD) orders, the refund will be provided via bank transfer or UPI after confirmation.
- A 360-degree video of the product at the time of unboxing is required to initiate a refund claim.
🔄 Exchange Policy:
- At this time, direct exchange is not available.
- You can return the item and place a new order for the desired product.
- A 360-degree product video is mandatory for all return-related exchange requests.
❌ Non-Returnable Items:
- Items bought on clearance or sale.
- Innerwear, personal care products, or customized items.
📞 How to Initiate a Return:
Contact our support team within 2 days of delivery:
📧 Email: support@fudomart.com
📞 Phone: +91 8076917486
Please provide the following:
- Order ID
- Reason for return
- Clear photos of the product (if applicable)
- Mandatory 360-degree unboxing video
Our team will assist you with pickup arrangements or provide return address details.
We reserve the right to refuse returns if the above conditions are not met. Returns without a proper 360-degree video will not be processed.